Trex IPTV Order Status
Where your Trex IPTV order stands
This page follows your Trex IPTV order from payment to activation and refreshes by itself while you wait. It shows the state of the order only. Your login details are never displayed here; they are sent to the email address you used when ordering.
What each status means
Each label below marks one step between placing the order and a working line:
- Waiting for payment: the order exists but no payment has been confirmed yet. You can open the payment page again from here.
- Payment not completed: the last attempt was declined or cancelled. Try again, or use a different card.
- Activating: the payment is confirmed and your line is being created.
- Active: your line is ready and the login details have been emailed.
- Payment received, setup delayed: activation hit a problem. The team has been alerted automatically and will complete it.
- Closed: the order was cancelled or refunded and can no longer be paid.
If you closed the payment page early
Confirmation relies on the payment step finishing in your browser, which then opens this page. If you closed the tab or lost your connection straight after paying, your order may still show as waiting for payment even though the money has gone. Do not pay a second time. Use the contact form to send the order number and roughly when you paid, and support will match it against the payment record.
Unpaid orders
An order that has not been paid can be paid from this page for up to seven days. After that, place a new order so that the current price applies.