Contact Trex IPTV Support
Send Trex IPTV a message
Trex IPTV support answers messages sent through the form on this page: write your question, add your email address, and the reply comes back to that inbox. No email address is listed on this site, so the form is the way in.
Questions before buying, trouble during setup and problems halfway through a period all come in the same way.
What to include
A few details at the start save a round of questions later:
- Your order number, if you have already ordered
- Which device and app you watch on, for example a Fire TV Stick with TREX OTT
- The channel name, if only one channel is affected
- What you see on screen, such as an error message or a loading circle that never finishes
- For a refund request, the payment date and the amount
Never type your password into the form. Support can find your line from the order number.
Renewals over WhatsApp
To extend your current line and carry on with the same username and password, send a WhatsApp message to +1 581 781 1218 with your order number. Renewal requests and reseller credit enquiries are handled there.
After you press Send
Once your message has gone through, a confirmation appears on screen. Answers are sent from the support mailbox, and some inboxes file them under spam or promotions, so check those folders while you wait.